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Our Customer Promises
A commitment to you, our customer
Our Customer Promises are at the heart of our culture, and every single member of our team is committed to them. We want everyone to know what we stand for and show the service we deliver makes a real difference to you.
- I listen, understand and respond to your needs
- I do what I say
- I act where problems arise
The promises have been created from the responses you gave us through our extensive customer surveys and cover the most important things you expect when dealing with us.
Some customers have given us feedback...
"I can't speak too highly of the staff and service"
Mrs Susan Richards
"Whenever I have needed anything regarding my banking, the staff at the Peel branch have been fantastic. They always take the time to listen to what I want and never rush me, they even help me fill out the forms which is great. Every time I go in, they always make me feel so welcome and that they really do care."
Mrs Susan Richards
Customer, Isle of Man Bank
"Their integrity is outstanding"
Mrs Susan Swan
"The fabulous team at the Onchan branch have always been so friendly, helpful and supportive. When I've needed to discuss my finances they have always taken the time to listen and given me honest, genuine advice. It's so nice to deal with such kind, caring people."
Mrs Susan Swan
Customer, Isle of Man Bank
...but what do our Customer Promises mean to you?
Your feedback helps us to understand the things that are important to you. If you have any comments or suggestions on how we can improve any aspect of our service or products, please complete the Customer Promises feedback form, speak to a member of staff in any of our branches or contact your Relationship Manager.
Your feedback
Please take a moment to tell us how you feel about our Customer Promises and what they mean to you.